Complaints Policy

Effective date: November 15, 2026

We know people call us at the hardest moments of their lives. If something about our line, or a company we referred you to, didn't meet your expectations, we want to hear about it.

How to raise a concern

Call (727) 387-8335 any time and tell us you'd like to make a complaint. Please share the property address, the date of service and what went wrong.

What happens next

• We'll acknowledge your concern during the call.
• We'll look into it, and where it concerns a cleanup company, we'll raise it with them.
• We aim to follow up with you within 5 business days.

If you're still not satisfied

You can contact the Florida Department of Agriculture and Consumer Services, Division of Consumer Services, or the Better Business Bureau.