1. Protect people first
Do not enter standing water if electrical equipment, outlets or wiring may be energized. Keep children and pets away from sewage or unknown contaminated water.
2. Stop the source when safe
Shut off a fixture, appliance or water supply only if you know how to do it safely. If the source is a broken municipal line or sewer issue, the utility may need to respond.
3. Document visible damage
Take photos or video of affected rooms and the apparent source before moving or discarding items when practical and safe.
4. Remove water and start drying
Standing water usually needs to be removed before the remaining moisture in materials can be dried effectively.
5. Check beyond the visible wet area
Water can travel under flooring and into walls, cabinets and lower levels. Surface dryness is not enough to confirm that the assembly is dry.
Call for local water damage help
Describe the source, affected area and property location. Availability is confirmed by phone.